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This workshop focuses on techniques for conducting an effective performance review. The workshop includes lecture, discussion, group exercises. On the agenda will be:
1. How a performance management process works
2. Where performance reviews fail and the skills managers need
3. Establishing performance standards.
4. Exceptional performance vs. poor performance.
5. Managing the performance review meeting
6. Coaching the problem employee
7. Legal issues in performance reviews
Trainer, Carol Fay, has over twenty-five years of training and management experience in a variety of industries. Today, she is happily retired, living in Wardsboro. Most recently she was the Director of Human Resources at Grace Cottage Hospital and a part-time senior contract trainer for The Wellness Corporation, an employee assistance program located in MA. In 2008 she was the Senior Manager of Talent Management, Corporate Training and Organization Development at Tufts Health Plan in Boston, where she was responsible for management, employee, computer training, designing web-based courses, implementing an electronic learning management system, developing leaders, teambuilding as well as recruitment and hiring. She was a Performance Measurement Specialist for IDX Systems Corp, Burlington, VT, where she implemented a corporate-wide performance management system. She was System Director of Total Quality Management (TQM) at Fallon Healthcare System, Worcester, MA, where she implemented a process improvement program. She has many years of experience as a senior management consultant and trainer in a variety of industries.